Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days
in the case of a service contract (e.g. a training contract) that you have concluded with us, from the date of conclusion of the contract;
in the case of a contract for the purchase of digital content that is not delivered on a physical data carrier (e.g. the download of training software), from the date of conclusion of the contract;
in the case of any other purchase contract, from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us, Vimana GmbH, represented by its managing director Mr. Matthias Schwarz, Am Bauernfeld 28, 93152 Nittendorf, Tel.: +49 (0)9404 6439050, Email: info@vimana.eu, of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. If you have concluded a purchase contract with us and we have sent you goods (i.e. not just digitized content), we may refuse to refund you until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
If, in the case of a service contract (e.g. training contract), you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
Exceptions to the right of withdrawal
The right of withdrawal does not exist or expires for the following contracts:
for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
for the supply of digital content not on a tangible medium, if we have commenced performance of the contract after you have expressly agreed that we may commence performance of the contract before the expiry of the withdrawal period and have expressly confirmed that you are aware that you will lose your right of withdrawal upon commencement of performance of the contract.
Furthermore, according to § 312g paragraph 2 sentence 1 BGB and § 312g paragraph 2 sentence 9 BGB, there is no right of withdrawal for the following contracts:
– Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
– Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes and for the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.
The right of withdrawal also only applies if you are a consumer within the meaning of Section 13 BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession. If you are not a consumer, you have no right of withdrawal.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete and return this form):
To Vimana GmbH, Am Bauernfeld 28, 93152 Nittendorf, e-mail: info@vimana.eu
I/we * hereby revoke the contract concluded by me/us * for the purchase of the following goods */ the provision of the following services
ordered on */ received on*
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
*delete as appropriate”